Support
Last updated: November 15, 2026Start a test
Create a session, enter its build, iOS version, device, head unit, connection and script. Confirm parked or bench use before taking a photograph or starting ambient recording.
Repeat and compare
Save a named configuration template from a session, reuse it from Matrix, and run another test. Compare matching configurations and the manually placed Trigger, Expected and Actual offsets. Different recordings may have different starting points.
Export or remove data
Use Review & share to create a PDF index or ZIP containing available media. Use the system share sheet to select a recipient. Delete sessions individually or remove local data in Settings.
Recover from a problem
If recording is unavailable, check microphone permission in iOS Settings and retry. System interruptions may stop capture; inspect saved audio. If a save fails, free device storage and retry. No recording is guaranteed to capture another app’s audio.
Get in touch
Email cabintrace@support.com with your app version and a description. Avoid sending private recordings or personal information unless you choose to share them.